​​​​​​​Click & Collect

Typically your order will be ready for collection 1 - 5 working days.

All products are available for collection directly from our premises.

You can order on the website and choose Click & Collect at check out.
Our customer services team will contact you to advise when your order is available for collection.
Certain products such as fence panels that are made to order may take longer.


​​​​​​​Delivery Information

​​​​​​​Typically orders are delivered 3 - 5 working days, during peak periods extending 5 - 15 working days.

​​​​​​​​​​Certain products such as fence panels that are made to order may take longer.

Delivery is carried out by our local pallet company and in some circumstances by our own vehicle depending on product type. We will agree with you how and when your delivery will be made.

Once your order is dispatched the delivery company will then liaise directly with you to co-ordinate your delivery. If you do not receive the 'book-in' call about your delivery date within 3 days of placing your order, please call us. We can chase the order for you. All being well, the final delivery usually takes place within 5 working days from the date you placed your order with us. Delivery is between 8am and 6pm on a weekday.

Do I need to be there to accept my delivery?

Please make arrangements for someone to be there to accept delivery of your order. This is to make sure that the delivery is completed as agreed as we are not responsible for items left at your property unattended to.

We are unable to carry out an unsigned for or unattended delivery to your property due to the fact that we cannot be responsible for the security of your goods after delivery.

By requesting us to make an unsigned for or unattended delivery you must accept all liability for the security of the products thereafter.

How is delivery made?

Standard pallet sizes - If your order can be fitted onto pallets Your pallet/s will be offloaded from a lorry with a tail lift at the rear. The pallet is moved with a special hand trolley from the tail lift platform onto the ground. Providing the surface is hard and flat, such as concrete, the driver may offer to move the pallet some distance. Items delivered in this way include, turf, topsoil, gravel, 1.2m timber products.

Oversized items - If your order contains oversized items (items that are longer than 1.2m - a normal pallet) then you The Customer will be required to assist unload the items from the delivery truck as they cannot by taken off by the pallet truck method. Items delivered in this way include, decking, cladding, fence panels.

Kerbside Delivery Please note that delivery is officially a ‘kerbside’ service and therefore it is at the driver’s discretion as to how far it will be moved after it is taken off the truck. The driver will not be able to move or push a pallet trolley over soft or inclined surfaces, or in any case where safety is compromised.

​​​​​​​Are there circumstances where a pallet delivery cannot be made? 

Yes. A pallet cannot be delivered:

- Onto soft ground such as grass, gravel, or soil.
- To a premises where it is illegal for a lorry to park or offload.
- Where the access road is on a steep incline.
- Where the access road does not provide 3m width clearance and 5m vertical clearance. 

It is your responsibility to ensure that there is safe and clear access for the delivery vehicle. If the haulage company arrive at your address and face one of the conditions above, the driver may decide to cancel the delivery, and this may incur a cancellation fee to cover the cost of dispatching and returning your order to us. If you are unsure as to whether your location is suitable for a palletised delivery, please call us to discuss. We will advise as to whether there is likely to be problems at the offloading point.

Minimum Order Value

Minimum order values may apply for some products to some locations / postcodes.
If the minimum order value has not been reached for your area this will be advised at checkout.

No Delivery Option available

If there is no delivery option for you at the check out page and you can only select 'click & collect', this is because the website does not have a delivery charge set up for your postcode for your combination of products. However we may still be able to deliver your order, if this is the case please contact us by email to request a delivery cost.
Note: Click & Collect does not mean that your order will be delivered free of charge, this option allows you to collect your order.

Indemnity Statement*
We are unable to discharge/unload your delivery to the exact location on your site due to the fact that we may accidentally damage the kerb, footpath, drive or some other property.
By requesting us to discharge/unload in the exact location you request, you must accept all liability for any damage which may result including damage to our delivery vehicle and agree to indemnify Monkroyds against all costs, claims, demands, and losses that may arise from such discharge/unloading at your request.
By accepting your delivery and making any such request you must agree to this Indemnity.
We are unable to carry out an unsigned for or unattended delivery to your property due to the fact that we cannot be responsible for the security of your goods after delivery.
By requesting us to make an unsigned for or unattended delivery you must accept all liability for the security of the products thereafter.
By making any such request you agree to this Indemnity.​​​​​​​